Work Experience
Role Summary
As a Senior Associate, I focused on business program support, where I led the setup and streamlining of workflows for call center operations. A key part of this role was ensuring resource optimization and consistent quality monitoring to meet targets.
I was also responsible for developing and implementing a robust risk mitigation strategy that successfully reduced program risks, ensuring smooth and predictable project delivery for key business initiatives.
Key Responsibilities at Accenture
Jan 2020 – Oct 2020
- Led the setup and streamlined workflow for call center operations, ensuring resource optimization and quality monitoring.
- Delivered program status updates, risk assessments, and team insights to stakeholders.
- Developed detailed MIS reports to enhance transparency and facilitate data-driven decisions.
- Implemented a risk mitigation strategy that reduced program risks and ensured smooth project delivery.
Work Experience
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.
