Work Experience Details
Practo Technologies
Business Strategist (Program Management and Launch Operations)
Role Summary
As a Business Strategist, I led multiple cross-functional programs, managing teams across sales, operations, and network management while reporting directly to the President. My role was pivotal in developing strategic program management practices for seamless client on-boarding and directing end-to-end network operations.
I spearheaded market research initiatives to identify growth opportunities, managed high-profile corporate health and wellness programs with 99.9% uptime, and worked with major clients like Mahindra and Concentrix to optimize operational efficiency.
Key Responsibilities at Practo
Jul 2021 – Jun 2024
- Led multiple cross-functional programs across sales, operations, and network management, reporting to the President.
- Developed and implemented strategic program management practices for seamless client on-boarding.
- Directed end-to-end network operations management, ensuring smooth support for all network initiatives.
- Led market research to identify growth opportunities and develop strategies to improve service quality and retention.
- Managed corporate health and wellness programs, aligning with quality, budget, and timeline goals.
- Managed high-profile corporate health programs with 99.9% uptime and 80% tool adoption rate.
- Worked with major clients like Mahindra, Concentrix, and Gallagher to optimize operational efficiency.
- Spearheaded the launch of the ‘Annual Health Checkup Program’ during the COVID-19 pandemic.
- Led and mentored a team of 10-12 assistant managers, enhancing team performance and organizational outcomes.
Above & Beyond Award (2022)
Honored for surpassing program delivery goals by 15% through exceptional project management and continuous process improvement efforts.
Ace Award (2021)
Recognized for consistently delivering outstanding program outcomes by driving strong planning, flawless execution, and effective stakeholder management.
Key Project: Annual Health Checkup Program Launch
During COVID-19 Pandemic
A significant initiative was spearheading the launch of the "Annual Health Checkup Program" during a critical time. This project required meticulous planning and cross-functional collaboration to drive high employee participation and satisfaction, showcasing the ability to deliver impactful wellness solutions under challenging circumstances.
Work Experience
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.
