GTM Strategy for Digital Healthcare Solutions
Orchestrated the development and deployment of Go-To-Market strategies for cutting-edge digital healthcare solutions, aiding strategic decisions.
Digital Health
Driving Excellence in Program Management & Digital Transformation
A results-driven and strategic Program & Operations Manager with over 10 years of experience transforming business strategies into tangible operational success. Passionate about delivering scalable solutions & fostering cross-functional collaboration.
10+
Years of Experience
> 90%
Success Rate
20+
Project Led
Strategic Program Execution
Orchestrating complex initiatives from conception to delivery, ensuring alignment with strategic goals and maximizing ROI.
Digital Transformation
Leading the launch of innovative digital applications and optimizing cross-team collaboration for flawless execution.
Process Optimization
Harnessing data-driven insights and Agile methodologies to improve operational efficacy and reduce time-to-market.
HCL
Healthcare
Currently: Program Manager & Digital Operations
Leading the charge at HCL Healthcare, orchestrating GTM strategies for cutting-edge digital healthcare solutions.
View Experience
Driving Innovation Daily
My Professional Journey
Charting a Course of Impact and Growth
With over a decade of experience in program and portfolio management, my career has been defined by a relentless drive to bridge the gap between visionary strategy and operational excellence. I thrive in dynamic IT and digital transformation ecosystems, applying hands-on expertise in Agile/SCRUM, executive reporting, and stakeholder engagement to deliver results across the healthcare, e-commerce, and finance sectors.
2024
Elevated to Program Manager & Digital Operations at HCL Healthcare, steering GTM strategies and PMO practices.
2021
Joined Practo as a Business Strategist, leading high-profile corporate health programs and digital product launches.
2020
Advanced to a senior role at Accenture, focusing on business program support, risk mitigation, and data-driven reporting.
2014
Began professional journey in business program delivery and analysis, building foundational skills in e-commerce and process improvement.
My Mission
To leverage expertise in program management, process optimization, and digital transformation to drive high-impact initiatives in a dynamic, growth-oriented organization.
My Vision
To be a transformative leader who delivers scalable solutions, fosters cross-functional collaboration, and consistently achieves excellence in every operational endeavor.
Core Competencies
Team Leadership
Leading and mentoring cross-functional teams to enhance performance and achieve organizational outcomes.
Stakeholder Management
Acting as a key liaison between business stakeholders, executives, and technical teams to ensure smooth execution.
Risk Management
Developing and implementing mitigation strategies that reduce program risks and ensure smooth project delivery.
Agile Methodology
Applying SCRUM practices to streamline project management and enhance team productivity across departments.
Professional Experience
A proven track record of leading complex programs and driving operational success across diverse industries.
Technical Skills & Tooling
A versatile skill set to navigate the complexities of modern program management and digital operations.
Program & Project Management
Agile/SCRUM
95%
Risk Management
90%
Stakeholder Engagement
92%
Data Analytics & Reporting
MIS Reporting
88%
Power BI
85%
Qualitative & Quantitative Analysis
90%
AI & Digital Transformation
Generative AI / Prompt Engineering
85%
Digital Operations
90%
Product Launches
88%
Tools & Methodologies
Jira, Confluence, Asana
92%
Salesforce CRM
80%
Lean Six Sigma
85%
Professional Expertise & Impact
My career is defined by a consistent track record of transforming complex challenges into streamlined operational successes and driving significant business growth through strategic program management and digital innovation.
10+
Years Experience
3
Major Awards
Cross-Functional
Teams Led
Education & Certifications
A commitment to continuous learning and professional development to stay at the forefront of the industry.
Academic Foundation
Building a strong foundation through advanced degrees in Information Technology and IT Service Management.
PGDBM in ITSM from NMIMS, Mumbai (2021)
M.Tech. (IT) from PTU, Jalandhar (2014)
B.Tech. (IT) from LPU, Phagwara (2011)
Projects Highlights
A selection of key projects and initiatives that demonstrate a track record of delivering impactful results.
Program Launch
Nationwide Annual Health Checkup Program
Spearheaded the launch of the "Annual Health Checkup Program" during the COVID-19 pandemic, driving employee participation and satisfaction.
Process Optimization
Call Center Workflow Streamlining
Led the setup and streamlined workflow for call center operations, ensuring resource optimization and consistent quality monitoring to meet targets.
E-commerce
E-commerce Platform Lifecycle Management
Managed the full lifecycle of an in-house e-commerce platform, creating strategic roadmaps and driving process improvement.
Awards & Recognitions
Recognized for exceptional leadership, impactful results, and a relentless commitment to excellence.
Honored for surpassing program delivery goals by 15% through exceptional project management and continuous process improvement & Feedback loops
Recognized for consistently delivering outstanding program outcomes by driving strong planning, flawless execution, and effective stakeholder management.
Acknowledged for excellence, showcasing superior leadership and impactful results across all areas of business program delivery and analysis.
Smritika is the go-to person for any task. She is a one-woman army who drives every launch within the said timeline. Extremely self-driven and process-oriented.
An exceptional professional with an in-depth understanding of product and processes. Her meticulous attention to detail, proactive approach, and strategic mindset make her an asset to any team.